In these Terms and Conditions, ‘we’ or ‘us’ means Study Group Limited. Study Group Limited is the owner and provider of the University of Strathclyde International Study Centre (the ‘Centre’). It is incorporated in England and Wales (Company number 02325576) with its registered office is at 1 Billinton Way, Brighton, BN1 4LF (Tel: +44 (0) 1273 339333). References to the ‘University’ are to the University of Strathclyde.
Please note that these terms apply to students on the Online Accelerated Pre-Masters Programme only (referred to as the ‘Programme’).
Please ensure you read these Terms and Conditions carefully and understand them before signing your final acceptance of a place to study on the Programme. These Terms and Conditions, along with any offer letter received from us and the policies referred to below form part of a wider agreement between you and us which will become legally binding once you send confirmation of your acceptance of our offer of a place to you.
Please note that these Terms and Conditions assume that you are an international (non-UK) student. If you hold dual nationality, you will NOT be permitted to enrol as an international student and progress to the University with the status of a UK student in order to take advantage of lower university tuition fees.
Your attention is also drawn to our Student Protection Plan at the following link that contains important information about how we will mitigate risks affecting your ability to study:
View the Student Protection Plan
These Terms and Conditions were updated on 24 August 2021.
If the application is accepted, a written offer of a place will be made. To accept this offer a confirmation payment is required comprising a non-refundable administration fee of £235 and £1,000 security deposit. Prior to enrolment you will also need to pay your full tuition fees in advance tuition fees as set out in your individualised payment plan. Non-payment by the fee deadline may put your place at risk.
If, at the end of a programme, there are any monies left from your security deposit, these may also be offset against debts incurred by you in relation to any Programme-related expenses. Otherwise an invoice will be issued for any outstanding fees in excess of the deposit. Any monies left will be refunded within 90 days of completion of the Programme, less any deductions made for any amount outstanding at that time.
You may defer your Programme prior to commencing your study by using the following link:
You have a right to cancel your place and receive a full refund of any amounts paid by informing us in writing within 14 days of the date you accept the offer. Please note, if you defer your initial offer of a place after the 14-day period has expired you will NOT be able to cancel your deferred place at a later date to take advantage of a full refund. You may wish to cancel using the following link:
You may also cancel and receive a full refund of any amounts paid by informing us in writing at any time after the 14-day period has expired for a period of up to 21 days from the date on which your Programme commences as set out in your offer (the ‘Trial Period’).
To withdraw from your programme before or during the Trial Period, please use the following link:
Please note if you withdraw from the Programme after expiry of the Trial Period you will not be eligible for a refund of any amounts paid at to us by that time. To request withdrawal after the Trial Period, please use the following link:
You will also be eligible for a full refund of all amounts paid to us in the event that you are issued with a CAS from the University of Strathclyde but denied a UK student visa to enable you to progress your studies in-centre at the University. A refund will not be issued in these circumstances to students who progress to an online-only programme at the University or in cases where a visa is refused on the grounds of student/agent fraud.
Refunds will only be made to the same card/bank account of the individual from whom Study Group received the original payment. Where eligible, refunds will be made within 90 days of the date of cancellation/withdrawal from the Programme or the date a visa is refused.
Admission to the Programme is dependent on fees having been received by us in full.
Reasonable efforts are always made to keep fees to the minimum that is consistent with the provision of a modern and efficient teaching programme. However, fee increases may become necessary from time to time in order to maintain standards or following a change in law or regulation. You will be notified in advance of any increase, but we will not increase fees during the course of a Programme.
The Centre will use all reasonable endeavours to deliver the Programme as described in our prospectus and other marketing materials. However, circumstances may change due to factors beyond our reasonable control and it may be necessary to vary the content of the Programme. We will use reasonable endeavours to ensure that any changes are kept to a minimum, but if we are required to make material changes to the Programme before you begin studying, we shall inform you as soon as possible. If you reasonably believe that the changes will affect you adversely, you may transfer to an alternative programme with Study Group for which you are qualified or withdraw your application for a full refund as set out above.
If there are not sufficient applicants either to make the Programme viable or to deliver a quality student experience, we may cancel or withdraw the Programme. If we discontinue or withdraw that programme prior to your registration and you will be eligible for a full refund of any fees paid to us. Please also be aware that the Programme may have limited spaces available, therefore it is important that you confirm your place as soon as possible after receiving an offer. Failure to do so may result in your being unable to join the Programme.
Teaching sessions will be recorded and you will be reminded of this at the beginning of your course and before each session until the last date of admission to the Programme. You may at any time tell us that you do not wish to be recorded by notifying the relevant member of staff. Please note that if you do not consent to the recording of an assessment, this may adversely affect your right to appeal and/or the outcome of any later appeal.
Should you be successful in progressing to a University programme, an amount equivalent to 15% of that programme’s first year’s tuition fees will be payable by you to us as a programme preparation fee. At the same time, you will be entitled to receive a 15% discount from the University in respect of its first year’s fees. The relevant University programme preparation fees will be payable through your first year’s University tuition fees.
Acceptance on a Programme is subject to students meeting the defined entry requirements and the Centre’s criteria for English Language proficiency. Students are accepted onto a Programme on the strict understanding that progression through the Programme is conditional upon satisfactory and required engagement and successful attainment of prescribed performance targets as outlined to you at the beginning of your Programme. You will be assessed during and at the end of your Programme and your assessment will take into consideration:
Your attention is drawn in particular to the fact that you must achieve an engagement & commitment to study rate of at least 80% in order to successfully complete your Programme and progress to the University. If you fail to meet engagement & ‘commitment to study’ requirements during the course of your Programme, your studies may be terminated and you will have no right to a refund.
If you do not pass the assessment at the end of your Programme and fail to meet the progression criteria to continue your studies at the University, you will be given one further opportunity to re-take the assessment at no further cost.
Payment can be made to us using a number of payment options via our payment platform. Access to this platform can be found on the How to Pay page using your unique student access code.
Please note that we are NOT able to accept cash payments for fees.
If you choose to pay in your local currency a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment. Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.
Accounts communications will be sent both to you and the person responsible for paying the fees unless written instructions are received to the contrary.
No other incidental costs will be charged to your account unless you agree to them separately. Fees relating to sponsor reporting and additional support classes for sponsored students are included in the tuition fees set out in your personal statement and are not charged separately.
Any information provided to us may be held on computer and shall only be used by us as permitted under any applicable data protection legislation. Your information will be held and processed for the purpose of administering your application, and we may share your information with Study Group's offices around the world. This information may be carried forward to your official student record, which holds data in electronic and paper form on your personal details, academic and administrative history and on relevant financial transactions.
With your consent or where a legitimate interest, we may also disclose appropriate personal data or sensitive personal data (as defined in the General Data Protection Regulation) to relevant third parties outside of Study Group including, but not limited to, your agent, sponsor, the University or an external debt collection agency during or after your period of study. This personal data may include information about your performance, progress and examination results on the Programme. We will not disclose information about you to any other third parties without your permission unless there are exceptional circumstances, for example when the safety of you or others is at risk or where the law requires information to be shared. Throughout we will always comply with our obligations under all applicable data protection legislation. For more information, please refer to our Student Privacy Notice.
These Terms and Conditions will apply to you from the date on which accept our offer of a place on the Programme and for the duration of your study with us. No variation to these Terms and Conditions shall be made unless it is in your favour or is with your consent.
It is recognised that students, their parents or their representatives may sometimes need to make a complaint about the services received during the application and admissions process. Study Group has a complaints service for this purpose. If you wish to make a complaint at any time, in the first instance you should refer the issue to your Study Group admissions contact who will discuss the problem with you and attempt to resolve it. If we are not able to resolve an issue in this way, you should formally raise a complaint by email to: UKEUISCQUERIES@studygroup.com.
Please include the following information in your email:
We seek at all times to provide the highest possible level of service and quality of student experience. However, there may be occasions when a student feels that the level has not been good enough. For those, we have a Complaints and Appeals Policy that sets out how a student can formalise a complaint if it cannot be resolved less formally. The policy also sets out the procedures for making an academic appeal. This document makes clear the criteria against which an appeal can be lodged and what a student needs to do if she or he wishes to pursue an appeal.
Please refer to the ISC's In (and post) Residence Complaints and Appeals Policy for more information.
Please provide us with personal e-mail addresses and mobile telephone numbers prior to commencement of your Programme in order that we can communicate with you at all times (for example, to send you student reports). Please also advise of any changes to your contact details as soon as they occur.
Strathclyde International Study Centre has undergone a Higher Education Review (Embedded Colleges) by the Quality Assurance Agency for Higher Education (QAA) and have received its final report, which is available in full at: https://www.qaa.ac.uk/reviewing-higher-education/quality-assurancereports/provider?UKPRN=10008098.
The review resulted in the following outcome:
The maintenance of the academic standards of awards meets UK expectations.
The quality of student learning opportunities is meets expectations.
The quality of the information about learning opportunities meets UK expectations.
You can read our response to the report's findings here Strathclyde International Study Centre HEREC Action Plan.
These Terms and Conditions apply to all bookings commencing after 24th June 2021.